Important Notice

The university is currently experiencing problems with our main website, www.su.edu.  The IC staff and OMC are working diligently together to resolve the issue.  The issue is isolated to www.su.edu.  Blackboard (learn.su.edu) and WebAdvisor are not affected and are functioning normally.  We apologize for any inconvenience and will notify you of any updates.

Quick Announcement

IC TO MOVE FILE SERVERS TOMORROW MORNING
 

Institutional Computing (IC) will move three file servers on Thursday, Sept. 13, between the

hours of 6:30 and 7:30 a.m. Two of the servers to be moved are the primary servers that 

provide access to the H: (Admin), I: (Faculty), K: (Student) and L: (Working) drives. The third 

server provides access to the Master Calendar. Each server is expected to be down for 10 to 

15 minutes while it is being relocated.

Blackboard 'Group by Term' Notice

In your Blackboard Course List settings that allow you to Personalize your course list, you will notice that the first option is titled Terms.  Under terms, you may have noticed a new option called Group by Term.  This option should not be selected.  SU courses are not tagged with a term code at this time.  Therefore, the Group by Term option will not work correctly.  If courses appear to be listed incorrectly or missing, please make sure that you have not selected the Group by Term option.

 *Image of Personalize: Course List page with Group by Term unselected.

As always, if you have any questions feel free to contact the Help Desk --
https://sites.google.com/a/su.edu/su-help/Contact-Info

Unscheduled Bb Outage tonight (9/10) 10p-Midnight

Unscheduled Bb Outage tonight (9/10) 10p-Midnight

Post date: Monday, September 10, 2012

IC needs to apply some updates to the Blackboard server tonight starting at 10:00 p.m. Eastern USA time. We hope to have it back up quickly, but may take as long as 2 hours. If you have problem accessing Bb outside this outage, please email bbsupport from your SU email stating the problem and time of issue.
Thanks, Bb Support.

Notice -- Mac PDF Issue

Notice -- you may need to install the following plugin if you are using a Mac and have experienced issues when attempting to access PDF files in Blackboard.

Please click on the following link to install the PDF Browser plugin, which should resolve this issue.

http://www.schubert-it.com/pluginpdf/

Also--please feel free to contact the IC Help Desk if you have any questions.

via email -- helpdesk@su.edu

Detailed Contact Information for the Help Desk located @
https://sites.google.com/a/su.edu/su-help/Contact-Info

 

Blackboard Tasks and Google Tasks

Getting organized is often initiated by the always reliable and almost always accomplished to-do list. 

 

With Blackboard Tasks and Google Tasks you will stay organized and mark off completed tasks in no time. 

Blackboard Tasks --  

The Blackboard Tasks tool organizes various tasks such as activities and projects and prioritizes these tasks.  Below is a link to a video explaining how to stay organized by managing your Blackboard tasks.

http://ondemand.blackboard.com/r91/movies/bb91_student_managing_tasks.htm

*Note--tasks may not be available depending on instructor.  

**Clicking on the above video link will take you to content provided on the Blackboard Learn, Release 9.1 On Demand Student Learning Center site @
http://ondemand.blackboard.com/students.htm -- Blackboard Inc. 1997-2011



Google Tasks --

Google Tasks allows you to create custom To-Do lists and add task items to your Google Calendar.

The following link provides information on creating Google Tasks from emails as well as creating tasks through your Calendar or on your mobile device.  Simply click on the Learn More link located below each item (Gmail, Mobile or Calendar) to access further information on adding and customizing task items.  


http://mail.google.com/mail/help/tasks/

**The content in the above link directed to Google Tasks Help is owned and provided by Google -- Google, 2012. 

Google Calendar Tool

Google Calendar is a simple and free tool available through your SU email account.  Using Google Calendar will help you remember every must attend event and paper/project due date.

Below is a video on Creating Events in Google Calendar.

**This video was taken from The Google Channel on Youtube, Google's official Youtube channel.

 http://www.youtube.com/user/Google

Please visit the Google Calendar Help Center for further information regarding Google Calendar setup and topics.

Google Calendar Help Center -- 

http://support.google.com/calendar/?hl=en&ctx=ausers

More Google resources can be found on the SU Help Desk page @ -- 

https://sites.google.com/a/su.edu/su-help/google

Blackboard Calendar Tool

Who said the New Year is the only opportunity available to pledge improvement?  I am going to pledge improvement in September.  This month I vow to be more organized.  Thus, the blog this week will be dedicated to exploring various technology tools available that will assist in getting and staying organized.

Today's Tool --

Blackboard Calendar

Note: Your instructor controls which tools are available. If this tool is not available, your instructor may have disabled it.

The Bb Calendar tool allows you to view events by day, week, month, or year. You can view and organize upcoming and past events into categories. Personal Information should be placed on your Google Calendar located within your SU email environment not Bb.

You will see different options in the calendar depending on where you access it. When you access the calendar through a course only those calendar items that relate to your course appear.

Course Calendar events appear to all members of the course. Common entries include upcoming tests, due dates for assignments, or special lectures. If you access the calendar while in your course, you will only see the entries you have added.

How to Open the Calendar 
 
1. On the Course Menu, click Tools.

2. On the Tools page, click Calendar.

 

 

**Remember to visit the Blackboard Support page for other helpful tutorials and instruction sheets.?

Mobile Technology is Changing the Face of Education

To inspire your weekend I offer an Atomic Learning infographic share.  The infographic offers statistics regarding technology in the 21st century classroom and demonstrates the impact of technology on the classroom experience.

Click to read more...
Mobile Technology is Changing the Face of Education

**This infographic was taken from the Atomic Learning Blogsite -- http://blogs.atomiclearning.com/
Atomic Learning, Inc. 2012

A Welcome and Reminder

Before delving into topics concerning technology, I would like to take a paragraph or two to introduce myself and welcome everyone to the new school year.  A boisterous and happy hello to all!!  I am Katherine Shook the new Technology Support Liaison at SU as well as the new contributor to the student technology blog.  

A little about myself--

Before moving to the Winchester area I lived in Athens, WV where I received my BA in English/Literature from Concord University.  I later acquired certifications in Blackboard and HTML and worked at Concord under an assortment of professional hats including Academic Web Designer and Blackboard Administrator.  My personal hobbies and interests include movies, music, painting, hiking, reading and writing. 

As promised--
The Technology Portion

As a self-proclaimed SU newbie, I would like to highlight the value of the SU Help Desk website.  I know this information has been mentioned before in this blog, but I think there is some benefit to reiterating the worth of this site.  

Provided below is a list summary underlining Help Desk site attributes.

1. The site provides useful campus technology resources.  There are links to a number of helpful tutorials and videos on Blackboard, Google, Mac, and so on.
2. The site contains very informative sections on News, Google Announcements and Tech Tips.
3. The navigation is intuitive for users.
4. The search feature works nicely when you are in a rush and do not have time to scroll through menu items.  
5. The experience is customizable.  When logged in you can add gadgets that are visible only to you.  Featured gadgets include--Google Calendar, Google News, Twitter and YouTube.  

In essence, there are a variety of useful links and gadgets on this site.  

Bookmark it -- www.su.edu/helpdesk

...and remember to like and connect to the ICHelpDesk on Facebook and follow on Twitter @hornetshelpdesk

 

 ICHelpDesk Facebook

GET OUT OF THE COUNTRY! COME TO THE STUDY ABROAD FAIR TO LEARN MORE

It's only two weeks away!

On Wednesday, Sept. 12, the Shenandoah University Study Abroad Fair will take place in Brandt Student Center from noon until 3 p.m.

What's in store during the fair? You'll see the choices and options you have to study or volunteer abroad during five travel seasons, have the opportunity to speak to students, faculty and staff who have been abroad with SU, and have an opportunity to learn how to apply for Global Citizenship Project (GCP 2013) before the Monday, Sept. 17 deadline.

Want more information now? Simply log into Blackboard and click Global Citizen on the main page. For more information on GCP and the Study Abroad Fair, contact Study Abroad Adviser Jean Hayes at jhayes@su.edu

STUDENT PRINTING ENHANCEMENTS FOR FALL 2012

This month, SU began its second year of student printing with the WEPA system. Last year, using WEPA helped the university save  nearly 3,000,000 pages over the previous year, a 50% reduction. This year, there are a number of enhancements and changes of interest to new and returning students. 

• Save money by printing your pages two-sided. The university will provide a $0.02 reduction on the second page for all duplex printing. Otherwise, the page cost of printing remains the same at $0.09 for black and white and $0.49 for color prints. Last year's print credit, provided to help with the transition to a new printing system, will not be offered this year.  
• Students will be able to tag their WEPA account, linking it to any card with a magnetic strip on the back, such as their SU ID card. A tagged card makes logging in to a print kiosk much faster than before. New printer drivers will also make printing much faster than in the past. These drivers will be available on the SU Self Service site or from the WEPA website. 
•  Convenient $5 WEPA print cards are available for purchase in Smith Library and in the Health Sciences Library. 
• The university is in the process of moving some of the print kiosks to more convenient locations in Ruebush Hall, East Campus Commons and Halpin-Harrison Hall. 

The university has created WEPA accounts for all incoming students registered prior to Wednesday, Aug. 15. Students should monitor their SU email for login information. 

For more information, contact Christopher Bean, director of university libraries, at cbean@su.edu or 540/665-4553.

SU Student Technology Quick Help

�         SU Online or SU Portal: Go To www.su.edu, click on �Go To SU Online�.

o   WebAdvisor

o   Blackboard

o   SU Email

o   Help Desk

o   Student Forms

o   WEPA

o   Datatel

o   Training Calendars

�         Direct links to specific technology:

o   WebAdvisor (WebA): https://webadv.su.edu/wa/main

o   Blackboard (Bb): http://learn.su.edu/

o   SU Email: http://sumail.su.edu

o   Help Desk: http://www.su.edu/helpdesk

o   WEPA:  http://www.wepanow.com/

o   Registrar�s Office: https://sites.google.com/a/su.edu/registrar/resources

o   Bb Help Page: http://www.su.edu/bb

o   Student Forms: https://sites.google.com/a/su.edu/shenandoah-university-student-forms/documents

�         Direct Help Contacts (Always include first & last name, student username, and details of issue):

o   Help Desk:  7a -5p, Monday � Friday, 540-665-5555. Email 24/7 at helpdesk@su.edu

o   Institutional Computing (IC) � After hours emergency number is extension: 4777

o   Bb Specific help email: bbsupport@su.edu

o   iMLearning: - Don Silvius, 540-545-7275 or dsilvius@su.edu

**Help Desk are the only ones who can reset passwords! Located in Howe Building on Main Campus**

�         Important Applications:

o   ShenandoahU Mobile App: http://mobi.su.edu

o   Self Service App: Contact Help Desk is not installed on your Mac

o   Xplore It App: upload.su.edu

o   SU Dining: Dining information for your mobile device

o   Athletics: www.suhornets.com/frontrow

�         Password Help:

o   SUnet: use to access SU resources like (username & 7 digit Student ID initially):

�  BlackBoard

�  Webadvisor

�  SU's secure wireless network

�  SUnet domain computers

o   Google:

�  SU Email (username & G+Student 7 digit ID initially)

**You should change both passwords ASAP!!!**

Start Learning With Atomic Learning Today

Students start learning with Atomic Learning videos today. Simply log into SU's Blackboard site (learn.su.edu), click on the "Tech Support" tab and then click the "Atomic Learning" subtab and read the instructions.

The current setup is one username for all SU users, by October 1. Each SU student, staff, & faculty will receive their individual logins. Then you will be able to print certificates of completion and keep track of your individual training record.

Please share this information with your fellow students and instructors.

Blackboard Site Layout 8/15/2012

�         Academics  Tab

o   Courses

o   WebAdvisor

o   Registrar

o   Library

o   Global Citizen

o   Weave Online

o   Tutor Trac

�         Administrative o   Organizations o   Datatel o   WebNow o   Payroll o   Human Resources (HR) o   Online Reservation System o   Conservatory Venue Request o   Administrative Modules
�         Community Tab o   Athletics o   Bookstore o   Dining Services o   Hornet Dollars o   Emergency Alert o   WEPA o   Spiritual Life o   Internships  �         Tech Support o   Help Desk o   Bb Support o   Work Orders o   Library Passwords o   Media Services o   Chalk Dust Faculty Blog o   Student Information Blog

SU Student Technology Resources

�         SU Online or SU Portal: Go To www.su.edu, click on �Go To SU Online�.

o   WebAdvisor

o   Blackboard

o   SU Email

o   Help Desk

o   Student Forms

o   WEPA

o   Datatel

o   Training Calendars

�         Direct links to specific technology:

o   WebAdvisor (WebA): https://webadv.su.edu/wa/main

o   Blackboard (Bb): http://learn.su.edu/

o   SU Email: http://sumail.su.edu

o   Help Desk: http://www.su.edu/helpdesk

o   WEPA:  http://www.wepanow.com/

o   Registrar�s Office: https://sites.google.com/a/su.edu/registrar/resources

o   Bb Help Page: http://www.su.edu/bb

o   Student Forms: https://sites.google.com/a/su.edu/shenandoah-university-student-forms/documents

�         Direct Help Contacts (Always include first & last name, student username, and details of issue):

o   Help Desk:  7a -5p, Monday � Friday, 540-665-5555. Email 24/7 at helpdesk@su.edu

o   Institutional Computing (IC) � After hours emergency number is extension: 4777

o   Bb Specific help email: bbsupport@su.edu

o   iMLearning: - Don Silvius, 540-545-7275 or dsilvius@su.edu

**Help Desk are the only ones who can reset passwords! Located in Howe Building on Main Campus**

�         Important Applications:

o   ShenandoahU Mobile App: http://mobi.su.edu

o   Self Service App: Contact Help Desk is not installed on your Mac

o   Xplore It App: upload.su.edu

o   SU Dining: Dining information for your mobile device

�         Password Help:

o   SUnet: use to access SU resources like (username & Student ID initially):

�  BlackBoard

�  Webadvisor

�  SU's secure wireless network

�  SUnet domain computers

o   Google:

�  SU Email (username & G+Student ID initially)

**You should change both passwords ASAP!! & you MUST use your 7 digit number!**